Refund policy

At Aureum Zero, we want every purchase of our Aurzerums to be a completely satisfying experience. If for any reason you are not entirely happy with your order, our returns and refunds policy is designed to offer security, clarity, and speed.

5.1 Return Conditions

The product must be in pristine condition, showing no signs of use, with all security and hygiene seals intact, and in its original luxury packaging.

5.2 Quality Inspection

All returns undergo a mandatory technical inspection process. If the product shows micro-scratches, signs of tampering, or if the seal of authenticity has been altered, the return request will be automatically rejected for the safety of our customers.

5.3 Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method with insurance, as Aureum Zero is not responsible for items lost during return transit.

5.4 Refunds

Refunds are processed through the same payment method used for the purchase.

The credit time may vary depending on the bank or payment platform, generally between 3 and 10 business days.

Original shipping costs are non-refundable, unless the return is due to our error or a defective product.

5.5 Exchanges for Defective Products

If your Aurzerum presents any manufacturing defect or damage during shipping, please contact us immediately. We will handle the replacement at no additional cost and expedite the shipping of the correct item.

5.6 Our Commitment to the Customer

At Aureum Zero, we understand that customer trust and satisfaction are essential. Therefore, every return or refund request will be handled in a fast, transparent, and friendly manner. We want you to have the peace of mind to shop with confidence and ensure your experience is always a positive one.