Shipping policy

At Aureum Zero, we are committed to ensuring your Aurzerums reach you quickly, safely, and reliably.

3.1 Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

During periods of high demand, promotions, or holidays, processing may take slightly longer.

You will receive an email notification when your order has shipped, including tracking information.

3.2 Shipping Methods

Estimated shipping times vary by location and the type of shipping selected:

Standard Shipping: 5 to 10 business days.

Express Shipping: 2 to 5 business days (available depending on the area).

3.3 Taxes and Duties

For international shipments, the customer is solely responsible for the payment of customs duties, import taxes (VAT), and customs fees according to the legislation of their country. These charges are not included in the product price or shipping cost.

3.4 Customs Delays

Aureum Zero has no control over retention or inspection times in international customs. Estimated delivery times do not include the customs clearance period.

3.5 Delivery Confirmation

We recommend inspecting the package upon receipt and notifying us of any damage or irregularities immediately. In the event of lost or misplaced shipments by the courier company, we will work with you to provide appropriate solutions and refunds as applicable.

3.6 Contact and Support

For any questions regarding the shipping of your orders, please contact our support team at support@aureum-zero.store. Our team will respond to your inquiries quickly and professionally to ensure the best possible experience.

At Aureum Zero, we understand that receiving your Aurzerums on time is part of the luxury and experience you deserve. That is why every order is handled with care, speed, and personalized attention.